Frequently Asked Questions



How much money can be loaded on an Aries MasterCard?


The minimum amount is $10.00. The maximum amount is $2,500.

How soon after I load money on an Aries MasterCard is the money loaded on the card available to me?


Immediately after you activate your card

Is the Aries MasterCard a safe way to load money?


Yes, funds loaded on an Aries MasterCard are securely stored in a deposit account at XXX BANK. Only the person that knows the PIN can make withdrawals or use the card. For this reason, it is imperative that you protect your PIN number! Be careful not to write your PIN number on your card, in your wallet, or anywhere where some unauthorized person may be able to access it. When selecting a PIN, avoid numbers and letters that relate to your personal information. For example, don't use your initials, birthday, telephone or Social Security number. If you have such a number, contact your bank and get a new PIN issued.

What happens if I lose my Aries MasterCard?


If you lose your card, call customer service immediately and let them know that your card has been lost or stolen. The Customer Service Advisor will ask you for your password and other information to determine and/or verify your card number. The Advisor will then talk you through the steps that will be taken to replace your card and transfer the balance from the card which was lost over to the new one.

Is my Aries MasterCard a credit card?


No, your Aries MasterCard is a prepaid card. It can only be used up to the available balance on the account for ATM cash withdrawals, purchases and prepaid telephone calls.

How do I use my Aries MasterCard to obtain cash?


  • Be sure the ATM displays at least one of the following brands: Maestro® or Cirrus®.
  • Insert your card and select a language. Many ATMs offer a variety of languages, and English is always one option on ATMs that accept Maestro or Cirrus brands.
  • Enter your Personal Identification Number (PIN). Follow the instructions displayed on the ATM screen to choose your account and the amount you wish to withdraw.
  • When asked to select which type of account, select either checking or savings account but do not select credit card account, or the transaction will not process.
  • The terminal will immediately process the transaction, and money will be dispensed in the local currency.
  • Take your receipt. The transaction amount will be automatically deducted from your card's balance.


Where in the world can I withdraw money from my card?


Anywhere that you can find an ATM machine that is part of the MasterCard® network. There are over 1 million ATMs in over 120 countries, so you should never be too far from an ATM that accepts Maestro or Cirrus.

Are there advantages to using an Aries MasterCard to make telephone calls?


Aries MasterCards have telephone rates competitive to any card on the market. Unlike other cards, there are no access fees, no surcharges, no costly roundups and no minimum length of call requirements. You will immediately realize its advantages of using your card to make prepaid telephone calls.

How do I make a telephone call using my Aries MasterCard?


Dial the toll free number on the back of the card (make sure that it is the one for making phone calls, not the one for customer service). You will be asked whether to proceed in English or other language. You will then be asked to enter your card number using the keys on your phone. You will then be asked to enter your four digit PIN number. If you have entered this information correctly, you will be told the remaining balance on your card and then asked to dial the number where you would like to call.

Where can my card be used to make purchases?


The Aries MasterCard can be used at locations that are part of the Maestro network. Usually a Maestro symbol will be displayed BUT in order for the card to work they must have a PIN swipe terminal. The Aries MasterCard operates on the Maestro network which is part of the MasterCard network and only operates with a PIN number. Customers cannot use their Aries MasterCard as a credit card or for any purchase where they do not have to use their PIN.

Where can my card be used to make purchases?


No. Your card will be accepted only if you have loaded enough money onto the card to cover what you buy.

How do I view my account activity?


You can view all account transactions by logging in to your Aries MasterCard account online at www.ariescreditcard.com